I’m in the Huntsville AL/Northern AL area. Is there anyway I can pick up my order at your studio and skip shipping?
Yes! Just select the “Local-Up” shipping option during check-out. You can get directions and hours for my studio over on my Contact page. You may pay online or in cash or card in person. (No checks please.)
Do you ship internationally?
I do! Please note you will be responsible for any tariff and import fees.
How will my order be shipped?
Depends on the object! For my flat goods [prints, stickers, zines, so on] I pack them in a cellophane pouch, backed with backing board to protect from bending, and then in a sleek envelope. Shirts are packed in a tear-proof and waterproof poly mailer. Bulkier goods like the paintings of mine painted on wood or my sculpture pieces, I wrap those in a cellophane pouch when appropriate, pad them with packing peanuts, bubble wrap, or recycled paper, and stick all of that in a sturdy cardboard box.
Who do you ship with?
By default I use USPS to deliver everything. However, if you’d like me to ship through a different service for your order, feel free to specify in the comments when you order or email me directly at firstname.lastname@example.org [please allow 2-4 business days for me to get back to you]. Please note that this might change the shipping cost for your order, so be ready to pay more if that’s the case.
Does shipping include tracking?
In most cases yes! Some international orders might have limited tracking information.
Does shipping include insurance?
In some cases, yes! Original pieces and orders shipped internationally include shipping insurance by default. Small items like prints and stickers shipped to the USA do not include shipping insurance.
When will my order be shipped?
I try to ship out everything no later than 7 business days from when the order was made. Keep in mind that I’m the only one running this shop, and a number of the goods I have on offer are handmade or manufactured in small batches in my small studio. If a delay occurs or if I cannot send out your order, you’ll be refunded in full.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. For international, expect up to 4-6 weeks. Pre-order items tend to ship out 2-4 weeks after pre-orders are closed, unless otherwise specified. I will try notify you if any changes occur.
What happens if my items get damage/lost in transit?
Once the package leaves my hands, I am not responsible if something bad happens to the piece while it is in transit, and I cannot refund you after the piece has been shipped. I do everything I can short of sending the items in a bullet proof steal box, but life happens. We can arrange to insure the package to help mitigated things, but you will need to contact me directly via my email: email@example.com [please allow 2-7 business days for me to get back to you]. For insured items, please contact me directly via my email: firstname.lastname@example.org [please allow 2-7 business days for me to get back to you] and we can see what our options are.